Cancellation & Refund Policy

Dear Customers, Welcome to The Heaven Cafe!

Note: At The Heaven Cafe!, we understand that plans can change, and we strive to provide flexibility and convenience to our customers. Please review our cancellation and refund policy below:

1. Cancellation Policy:

You may cancel your order free of charge within 10 minutes of placing it. After this timeframe, cancellations may be subject to a cancellation fee.

To cancel an order, please contact our customer support team at +91 9700000074 with your order number and reason for cancellation.

2. Refund Policy:

Refunds will be issued based on the following criteria:

• Orders canceled within the specified cancellation timeframe will receive a full refund.
• Orders canceled after the specified cancellation timeframe may be subject to a cancellation fee, which will be deducted from the refund amount.
• Refunds for orders that have already been processed and prepared for delivery may be subject to additional fees.

Refunds will be issued to the original payment method used for the order. Please allow 5-7 business days for the refund to reflect in your account.

3. Refund Process:

To request a refund, please contact our customer support team at +91 9700000074 with your order number and reason for the refund request.

Our team will review your request and process the refund accordingly.

4. Refund Exceptions:

Refunds may not be issued in the following circumstances:

• If the order has already been delivered.
• If the customer fails to provide accurate delivery information, resulting in a failed delivery attempt.
• If the customer refuses to accept the delivery for reasons unrelated to the quality of the food or service.

In such cases, please contact our customer support team to discuss alternative solutions.

5. Amendments to Policy:

We reserve the right to update our cancellation and refund policy as needed. Any changes will be reflected on this page, and we encourage you to review it periodically.

By placing an order with The Heaven Cafe!, you acknowledge and agree to abide by the terms outlined in this cancellation and refund policy. If you have any questions or concerns, please don't hesitate to contact our customer support team.

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