We currently deliver to select areas within Jalandhar. If you're unsure whether we deliver to your area, please contact our customer support team.
Delivery times may vary based on your location and order volume. We strive to provide accurate delivery estimates during the ordering process. Delivery windows typically range from 1 hour
We offer competitive shipping rates based on factors such as distance and order size. Shipping charges will be clearly outlined during the checkout process. Keep an eye out for promotions or free shipping offers!
Our delivery methods may include in-house delivery personnel, third-party delivery services, or a combination of both. Rest assured, we work with trusted partners to ensure your food arrives safely and promptly.
For your convenience, we provide order tracking functionality. Once your order is confirmed, you'll receive a confirmation email or SMS containing a tracking link. You can use this link to monitor the status of your delivery in real-time.
During the checkout process, you'll have the option to provide specific delivery instructions. Whether it's a gate code, apartment number, or preferred drop-off location, we'll do our best to accommodate your requests.
While we strive to meet all delivery expectations, unforeseen circumstances such as weather conditions or traffic may impact delivery times. Rest assured, we're committed to resolving any delivery issues promptly and to your satisfaction.
If you have any questions or concerns regarding our shipping policy or delivery process, please don't hesitate to contact our customer support team at +91 7400000098.
Please refer to our Returns and Refunds Policy for information regarding order cancellations, returns, and refunds.
We reserve the right to update our shipping policy as needed. Any changes will be reflected on this page, and we encourage you to review it periodically.
By placing an order with The Heaven Cafe, you acknowledge and agree to abide by the terms outlined in this shipping policy. We appreciate your trust in us and look forward to serving you!
Sourav Roshan Lal Enterprises
